No, there are no setup fees for any of our plans. You only pay the advertised subscription price for Pro and Enterprise plans.

We don’t provide a time‑limited trial because you can start using Farsight right away on our Free Plan—no credit card needed. The Free Plan is free forever but has portfolio‑size and user‑seat limits. If you’d like to explore almost all features without those limits, jump into our public demo environment; when you’re ready you can upgrade to Pro or Enterprise.

• Free Plan – for exploring Farsight with no commitment or managing a small portfolio: Perfect if you want to kick the tires, run a proof‑of‑concept, or oversee a smaller fleet. Connect up to 10 users across 3 power plants (max 50 MW and 30 generating units), get access to all core features, limited OEM support, and 3 months of data retention—free forever, no credit card required. 
• Pro Plan – for growing operators with diverse assets: Scale up to 50 users across 50 power plants (max 500 MW and 300 generating units), enjoy extended OEM support and 5 years of data retention. 
• Enterprise Plan – for large portfolios & complex fleets: Go unlimited—users, MW, power plants, and generating units—with full OEM support, 10 years of data retention, custom SLAs, and white‑glove onboarding. Pricing available on request; contact our sales team for a tailored quote.

You will pay a monthly fee per MW based on the nominal power, which is determined as follows:

The amount of nominal power is calculated and stored every day. At the end of each month, the system calculates the aggregated nominal capacity of all active assets under your account. Your monthly fee is then calculated by multiplying the aggregated nominal capacity by the rate specified in your plan (€/MW/month).

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will take effect at the end of your current billing cycle.

No advanced technical knowledge needed. Our interface is designed so that asset managers, analysts, and O&M teams can be productive on day one.

We accept all major credit cards on checkout. Pro and Enterprise customers can also pay by invoice (bank transfer) and may request purchase‑order workflows.

Each plan includes specific support features to help you overcome any challenges you may face with the platform:

• Free Plan: You’ll have access to our AI-powered chatbot, which can guide you through common questions and direct you to relevant documentation.
• Pro Plan: In addition to chatbot support, you’ll receive chat assistance from our specialized support team.
• Enterprise Plan: Support via call with a dedicated engineer who can provide personalized solutions and expedited issue resolution.

No matter which plan you choose, our goal is to help you get the most out of our platform.

Absolutely. Our platform uses enterprise-grade encryption and adheres to leading cybersecurity standards, such as ISO27001, NIS2 and NERC.

Yes, we have an open API and a growing marketplace of compatible apps to extend platform capabilities.