We need...

Junior Support Engineer

Main Purpose of the role:

You will be responsible, as part of the team, for application maintenance and management of high-quality software products for the Renewable Energy market.


  • Be part of the team’s agile working practices to deliver high quality solutions and ensure customer’s satisfaction
  • Support the deployment and maintenance of customer’s solution
  • Take in charge, troubleshoot and resolve customer’s issues pertaining to company’s products, networking environment, hosting environments, and integrated 3rd party’s software
  • Document and escalate complex issues to ensure proper communication to Software Engineers and Key Account Managers
  • Log inquiries from customers into internal technical support systems, and respond proactively and appropriately
  • Understand customer needs and find out solutions for customer satisfaction
  • Analyze technical document to understand how to interface our products with customers in-place systems
  • Follow the technical standards and shared team commitments
  • Interact with cross functional engineering teams across the company
  • Contribute technical and product ideas to the team and Service Manager

Our ideal candidate is endowed with…

  • Fluency in English, both written and spoken
  • Solid written communication skills
  • Ability to learn quickly
  • Experience with Windows and Linux operating systems
  • Experience with SQL Server
  • Good understanding of networking configuration, tests and troubleshooting
  • Experience with VPN technology and redundancy, other security measures
  • Good understanding of data management systems
  • Good understanding of software engineering
  • Good understanding of troubleshooting and diagnosing problems
  • Good understanding of enterprise hardware, cloud environments and virtualization layers
  • Experience of monitoring software
  • Experience with issues tracking or ticketing systems
  • Comfortable working in teams

Nice to have…

  • Bachelor or Master degree
  • Availability to work in shifts
  • Availability to travel
  • Knowledge of Microservice architectures and container orchestration
  • Knowledge of IIS
  • Knowledge of Kubernetes
  • Experience with Bash scripting
  • Experience with python scripting
  • Bachelor or Master degree
  • Additional language skills: French, Spanish, German or Portuguese

Don’t worry if your profile doesn’t meet all the requirements, you will be evaluated by your knowledge and attitude and we’ll teach you the rest.

Job Location: Italy

c/o Free Mind Foundry srl
Via Sclafani 40/B
95024 Acireale

...you Get

About BaxEnergy

Hi. We’re BaxEnergy.

BaxEnergy provides the world’s leading renewable energy monitoring platform. Over 85 GW of green power monitored for customers in 18 countries. Our customers use BaxEnergy’s software, services, and support to transform the way they work with their assets.

As a company with offices in Catania (Italy), Berlin (Germany), Amarante (Portugal) Johannesburg (South Africa), Pune(India), and Bayraklı İzmir (Turkey), BaxEnergy transforms how organizations market and sell. Through its unique vision of the office space, BaxEnergy leaded the creation of the innovation hub “Free Mind Foundry” which currently hosts the Italian R&D center.

If you are looking for a place where you’ll enhance your skills alongside some of the most talented and dynamic people you’ve ever worked with, BaxEnergy might just be the place for you. Join us!

About the Environment

FREE MIND FOUNDRY is an inspiring place where Community, Collaboration, Sustainability and Innovation come together and young, talented and passionate people join forces to make new ideas come true.


We offer to all our community:

  • Medical and health coverage
  • Severance package
  • Education assistance, books, trainings, software certifications examination and everything else you may need for your professional growth
  • Staff events (holiday parties, BBQs, recreational trips)
  • MBA-oriented bonuses
  • More than 10 collaborative spaces
  • Gaming room
  • Standing desks
  • A fully equipped cantina for free meals with 2 Italian chefs
  • A Health & Wellness space within the office
  • Free secure parking area
  • Equal opportunity

Just to name a few.

Submit your Application

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